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“Buhler engaged added insight to carry out research to understand the drivers of satisfaction and highlight strengths and weaknesses as perceived by our customers, with a view to informing a Customer Service strategy.

Both customers and staff alike have been very impressed with Nanda‚Äôs ability to engage with them in order to understand the issues at hand. Nanda has provided Buhler with a wealth of insight which has been brought to life with real customer quotations. Many constructive ideas and actions have emerged as a result.”

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